Terms and Conditions

These Terms and Conditions ("Terms") are a binding agreement between you ("you," "User") and Kyzify LLP, a limited liability partnership registered in India with its registered office at 1003, Finswell Tower, Sakore Nagar, Pune, Maharashtra 411014, India ("Kyzify," "we," "us," "our"), governing your access to and use of our websites, mobile applications and APIs, including:

SortMyChallan - for searching, paying and tracking traffic challans, including Virtual Court challans;
VahanBuzz - for managing vehicle records, insurance, PUCC, FASTag and related information;
Vahan Connect - our B2B API platform providing vehicle compliance, ownership, insurance and challan data to business clients ("API Clients"),

(together, the "Services"). By accessing or using any Service, creating an account, or clicking "I Agree," you accept these Terms. If you do not agree, do not use the Services. Our collection and use of personal information is governed by our [Privacy Policy], which is incorporated into these Terms by reference.

You must be at least 18 years of age and competent to contract under the Indian Contract Act, 1872 to use the Services. By using the Services, you represent that you meet this requirement and that all information you provide is accurate and current.

Consumer accounts (SortMyChallan, VahanBuzz) are created using your mobile number and a one-time password (OTP). You may optionally add your name and email address.
You are responsible for maintaining the confidentiality of your account and OTP, and for all activity conducted through your account. You agree to notify us immediately of any unauthorised use.
Kyzify is not liable for any loss arising from your failure to safeguard your account credentials or OTP, except to the extent caused by our own negligence or breach of these Terms.
Business accounts for Vahan Connect are subject to additional onboarding and verification as described in Section 9.

SortMyChallan allows you to search for traffic challans by vehicle number or challan number, view details of e-challans and Virtual Court challans, and pay the challan amount plus an applicable convenience fee through our Services. We retrieve challan information from government sources on a best-efforts basis and do not control, and are not responsible for, the accuracy, completeness or timeliness of the underlying government data.

VahanBuzz allows you to maintain a digital record of your vehicle(s), including insurance, PUCC and FASTag details, and provides reminders and related information. Where a pending challan is identified, VahanBuzz will direct you to SortMyChallan to complete payment.

Kyzify is a facilitator, not the issuing authority. We are not a government body, and payment of a challan through our Services does not itself constitute a legal finding regarding the challan; it facilitates payment to, and settlement with, the relevant government authority on your behalf.

Convenience fee. In addition to the challan amount itself, Kyzify charges a convenience fee for facilitating payment. currently ₹149 for an e-challan and ₹249 for a Virtual Court challan, plus applicable GST (currently 18%) on the convenience fee. These amounts may be revised from time to time and will be displayed to you before you confirm payment.
Multi-challan orders. A single order may include multiple challans. Each challan within an order is tracked and settled independently, and refund eligibility (see Section 6) is assessed per challan, not per order.
Payment processing. All payments are processed through our third-party payment gateway partner(s) (currently Razorpay). Kyzify does not store your full card, UPI or bank account credentials. By making a payment, you agree to the applicable terms of our payment gateway partner.
Price and fee errors. In the event of an obvious pricing or fee error, Kyzify reserves the right to cancel the affected order and issue a full refund, rather than honour the erroneous price.

Settlement SLA. Once payment is received, Kyzify will make reasonable efforts to settle your challan with the relevant government portal within 48 hours. This is a service-level target, not a guarantee, as settlement ultimately depends on the availability and processing of third-party government systems outside our control.
Automatic refund on SLA breach. If a challan is not settled within the 48-hour window, it will be evaluated for an automatic refund of the amount paid for that challan, including the convenience fee.
Other refund scenarios. A challan may also be refunded where our verification process identifies:
- an amount mismatch between what was charged and the amount actually payable on the government portal;
- that the challan has been moved to court and can no longer be settled through the Service in its current form;
- that the challan was already settled prior to your payment through us. Where a challan is refunded because it was already settled or because of an SLA breach, the convenience fee is refunded along with the challan amount. Where a refund arises from an amount mismatch or a challan moving to court, Kyzify will clearly communicate the applicable refund amount at the time.
Refund processing time. Approved refunds are initiated to your original payment method and may take up to [5–7 BUSINESS DAYS - CONFIRM WITH RAZORPAY TERMS] to reflect, depending on your bank or payment provider.
No refund for correctly settled challans. Once a challan is confirmed settled with the government authority and a receipt is issued, the payment is final and non-refundable, save as required by law.

You agree not to:

provide false, misleading or another person's vehicle or payment information without authorisation;
use the Services for any unlawful purpose, including to evade, obstruct or defraud any government process;
attempt to interfere with, disrupt, reverse-engineer, scrape or gain unauthorised access to the Services, our systems, or data not belonging to you;
use automated means (bots, scripts) to access the Services except where expressly permitted (such as through Vahan Connect under a valid API agreement);
resell or redistribute data or functionality obtained through the Services except as expressly permitted under a separate written agreement with Kyzify.

We reserve the right to suspend or terminate accounts that violate these Terms, investigate suspected fraud, and report unlawful activity to the appropriate authorities.

Vehicle, RC, challan, insurance and PUCC information displayed through the Services is sourced from government and other third-party databases. Kyzify does not create, verify the underlying accuracy of, or control this data, and makes no warranty as to its completeness or correctness. If you believe information shown through the Services is inaccurate, you should verify directly with the issuing authority; Kyzify will assist with correction requests on a best-efforts basis but cannot guarantee resolution timelines set by third parties.

Where you access Vahan Connect as a business client:

Separate agreement. Your use of Vahan Connect is additionally governed by a Master Service Agreement ("MSA") and/or API Terms executed between you and Kyzify, which will prevail over these Terms to the extent of any conflict regarding your Vahan Connect usage.
Permitted use. API access is granted solely for your own internal business purposes or for integration into your own product(s), as agreed in your MSA. You may not share, resell or sublicense API credentials or raw data obtained through Vahan Connect to any third party without our prior written consent.
Your responsibility to your end-users. Where you use Vahan Connect to process data about your own customers or end-users, you are solely responsible for obtaining all necessary consents and providing adequate notice to those individuals, in compliance with applicable law. Kyzify acts as a service provider processing data on your instructions for this purpose.
Rate limits and fair use. API usage is subject to the rate limits, volume commitments and fair-use terms set out in your MSA. Kyzify may throttle or suspend access that it reasonably believes is abusive, fraudulent, or in breach of these Terms.
Fees. API usage fees, billing cycles and payment terms are as set out in your MSA.

All content, trademarks, logos, software and designs comprising the Services (excluding third-party and government-sourced data) are the property of Kyzify LLP or its licensors and are protected under applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for their intended purpose. No other rights are granted.

[LAWYER REVIEW REQUIRED]

The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, Kyzify disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that government data retrieved through the Services will always be accurate or current.

[LAWYER REVIEW REQUIRED - broad liability exclusions against individual consumers have limited enforceability under the Consumer Protection Act, 2019; have counsel calibrate this section.]

To the maximum extent permitted by applicable law:

Kyzify shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, data, or goodwill, arising out of or related to your use of the Services.
Kyzify's aggregate liability arising out of or relating to the Services, however arising, shall not exceed the total convenience fees paid by you to Kyzify in the [THREE/SIX] months preceding the event giving rise to the claim.
Nothing in these Terms limits liability that cannot lawfully be excluded or limited, including liability for fraud or wilful misconduct.

You agree to indemnify, defend and hold harmless Kyzify, its partners, officers, employees and affiliates from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your breach of these Terms; (b) your violation of any applicable law; (c) your misuse of the Services; or (d) any information you submit through the Services that is false, misleading, or infringes the rights of a third party.

We may suspend or terminate your access to the Services at any time, with or without notice, for conduct that we believe violates these Terms, is harmful to other users, Kyzify, or third parties, or for any other reason at our discretion, subject to applicable law. You may stop using the Services and request account deletion at any time in accordance with our Privacy Policy. Sections of these Terms that by their nature should survive termination (including Sections 10 through 13 and 16) will survive.

We may revise these Terms from time to time to reflect changes in law, our practices, or the Services. The updated Terms will be posted here with a revised "Last updated" date, and where changes are material, we will provide additional notice as required by law. Your continued use of the Services after changes take effect constitutes your acceptance of the revised Terms.

[LAWYER REVIEW REQUIRED]

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved amicably; failing which, it shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator appointed by Kyzify, seated in Pune, Maharashtra, and conducted in English. Subject to the foregoing, and subject to any mandatory consumer-forum rights you may have under the Consumer Protection Act, 2019, the courts at Pune, Maharashtra shall have exclusive jurisdiction.

Entire agreement. These Terms, together with our Privacy Policy and (where applicable) your Vahan Connect MSA, constitute the entire agreement between you and Kyzify regarding the Services.
Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force.
No waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.
Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. Kyzify may assign these Terms in connection with a merger, acquisition, or sale of assets.

For questions about these Terms, please contact:

Kyzify LLP
1003, Finswell Tower, Sakore Nagar, Pune, Maharashtra 411014, India

Phone: +91-8112-092009

Email: support@kyzify.com

Terms and Conditions

1. Acceptance of Terms

2. Eligibility

3. Account Registration

4. Description of Services

5. Fees, Payments and Taxes

6. Settlement and Refund Policy

7. User Obligations and Prohibited Use

8. Third-Party and Government Data

9. Vahan Connect - Additional Terms for API Clients

10. Intellectual Property

11. Disclaimers

12. Limitation of Liability

13. Indemnification

14. Termination

15. Changes to These Terms

16. Governing Law and Dispute Resolution

17. Miscellaneous

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